Shipping policy

Shipping Policy

Last updated: October 27, 2026

At PRYDEN LLC, all products currently sold through pryyden.com are digital products.

This Shipping Policy explains how our downloadable nutrition and food-education guides are delivered and what customers should do if they experience an access or delivery problem.

1. Company Information

PRYDEN LLC
EIN: 98-1983814
8206 Louisiana Blvd NE Ste A 9305
Albuquerque, NM 87113
United States

Email: contact@pryyden.com
Phone: +1 (505) 646-9979
Website: pryyden.com

2. Digital Products Only

PRYDEN LLC sells downloadable digital educational products relating to:

Dietary fats
Carbohydrates
Protein
Balanced meals
Food labels
Everyday nutrition
Meal planning
Food variety
Downloadable PDF ebooks
Related digital educational resources

Unless expressly stated otherwise, all products are digital.

3. No Physical Shipping

Purchasing a PRYDEN digital product does not include:

Printed books
Food
Supplements
Meal-delivery products
Grocery products
Kitchen equipment
Nutrition consultations
Coaching sessions
Other physical products

Because our products are digital:

No physical package is shipped.
No postal or courier service is used.
No physical tracking number is provided.
No conventional physical shipping charge normally applies.
No physical delivery timeframe applies.
No physical customs or import process applies.

Any reference to “delivery” means electronic delivery of digital content.

4. Digital Delivery

After successful payment, purchased digital products may be supplied through one or more electronic methods used by our store, including:

A digital access option displayed after checkout.
A download link.
Customer-account access, where applicable.
Email delivery or access instructions.
Another electronic method presented during or after checkout.

The exact delivery method may vary depending on the product and digital-delivery system used by PRYDEN LLC.

5. Delivery Timing

Digital products are generally made available immediately or shortly after successful payment.

Access may occasionally be delayed because of:

Payment verification
Fraud-prevention checks
Technical issues
Email delays
Hosting interruptions
Third-party service outages
Incorrect customer information

6. Customer Information

Customers are responsible for providing accurate information during checkout.

Incorrect email, billing, or account information may delay access to a purchased digital product.

7. If You Cannot Access Your Order

If you cannot access a purchased digital product, please contact:

contact@pryyden.com

Where available, include:

Your full name
Email address used for the purchase
Order number
Product purchased
Purchase date
Brief description of the issue

8. Response Time

We aim to respond to delivery, access, and customer-support enquiries within a maximum of 2 business days, Monday through Friday, excluding public holidays.

Messages received during weekends or public holidays will begin to be processed on the next business day.

9. Technical Access Problems

If a technical issue prevents access to a legitimately purchased digital product, we may, where appropriate:

Correct access.
Provide a replacement download link.
Provide a replacement file.
Resolve an account-access issue.
Provide reasonable technical assistance.

If a problem on our side cannot reasonably be resolved, the matter may be handled under our Refund Policy and applicable law.

10. Download or Access Restrictions

Where reasonable security restrictions apply to digital products, these may include:

Link expiration
Download limits
Account authentication
Anti-fraud measures
Measures intended to prevent unauthorized redistribution

Legitimate customers experiencing an access problem may contact us for assistance.

11. Device and Software Requirements

Customers are responsible for having:

A compatible computer, tablet, or smartphone.
Appropriate software to open PDF-format content.
Internet access where required.
The ability to store or access downloaded files.

12. Printing for Personal Use

Where permitted by the applicable product licence, customers may print selected pages for their own personal use, including:

Nutrition worksheets
Food-label notes
Meal-planning pages
Shopping-list resources
Reference pages

Printing permission does not authorize:

Commercial reproduction
Redistribution
Resale
Public uploading
Third-party file sharing

13. Food Is Not Included

Purchasing a PRYDEN digital guide does not include any:

Food
Ingredients
Grocery products
Supplements
Meal kits
Prepared meals

Customers remain responsible for obtaining any foods or ingredients they choose to use.

14. Food Images

Food photographs shown on our website or within digital products are illustrative.

Unless expressly stated otherwise, they should not be interpreted as:

Physical products included with purchase
Exact portion recommendations
Guaranteed meal outcomes
Personalized serving sizes

15. Food Labels and Product Information

Where our guides discuss food labels, customers should always check the current packaging of the actual product purchased.

Manufacturers may change:

Ingredients
Nutrition information
Serving sizes
Allergen declarations
Formulations

16. Nutrition Information

Successful delivery of a digital guide does not mean that all examples are individually appropriate for every customer.

Nutritional needs may vary according to individual circumstances.

17. Medical or Clinical Advice Is Not Included

Purchasing a PRYDEN digital product does not include:

Medical advice
Clinical nutrition advice
Dietetic consultation
Medical nutrition therapy
Personalized meal planning
Diagnosis or treatment

18. No Guaranteed Health Outcome

Successful delivery of a PRYDEN guide does not guarantee:

Weight loss
Weight gain
Fat loss
Muscle gain
Improved blood pressure
Improved cholesterol
Improved blood glucose
Improved athletic performance
Prevention or treatment of disease

These matters are separate from whether the digital product has been successfully delivered.

19. Allergies and Intolerances

Customers remain responsible for reviewing current ingredient and allergen information on any third-party food products they purchase.

PRYDEN LLC cannot determine whether a particular food is appropriate for an individual's allergy, intolerance, or medical condition.

20. Third-Party Products

PRYDEN LLC does not manufacture the third-party foods or products mentioned in our educational materials.

Problems involving their:

Ingredients
Safety
Availability
Quality
Pricing
Allergen information
Nutrition composition

do not constitute a failure to deliver a PRYDEN digital product.

21. Payment Verification

Digital access may be delayed until payment has been successfully authorized or confirmed.

Banks, card issuers, payment processors, or financial institutions may occasionally delay payment confirmation.

PRYDEN LLC is not responsible for delays caused solely by third-party payment providers.

22. Fraud Prevention

Certain transactions may be reviewed for security or fraud-prevention purposes.

Access may be temporarily delayed where there is a reasonable concern involving:

Unauthorized payment
Suspected fraud
Incorrect billing information
Unusual transaction activity
Payment verification

23. International Digital Delivery

Our digital products may be available to customers in different locations, subject to applicable restrictions.

Because products are delivered electronically, traditional international physical shipping charges do not apply.

24. Customs and Import Charges

Because PRYDEN products are digital, there are generally no:

Physical customs charges
Courier charges
Postal charges
Physical import duties
International physical shipping fees

Applicable taxes on digital products may still be calculated where required.

25. Incorrect Digital Product

If you receive access to a digital product different from the one purchased, please contact us.

After verifying the order, we will normally provide access to the correct product.

26. Unauthorized Sharing

Purchased digital content is intended for the purchasing customer.

Customers may not:

Share access links publicly.
Redistribute purchased ebooks.
Resell digital files.
Upload files to file-sharing services.
Provide unauthorized copies to third parties.

Further restrictions are described in our Terms of Service.

27. Changes to Digital Delivery

PRYDEN LLC may change the systems used to provide digital products, including:

Download providers
Email-delivery systems
Customer-account systems
File-hosting providers
Access methods

Any changes will be intended to maintain reasonable access to legitimately purchased products.

28. Future Physical Products

This Shipping Policy currently applies to digital products.

If PRYDEN LLC begins selling physical products in the future, separate shipping charges, delivery periods, tracking information, and return conditions may apply.

29. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our products, digital-delivery systems, website functionality, business practices, or applicable requirements.

The current version will display its latest revision date.