Refund policy

Refund Policy

Last updated: October 27, 2026

At PRYDEN LLC, we are committed to providing a clear, fair, and reliable purchasing experience.

PRYDEN sells downloadable digital educational guides for adults focused on everyday nutrition topics, including dietary fats, carbohydrates, protein, food labels, food variety, and balanced meal planning.

Because our products are digital and are delivered electronically, different refund conditions apply compared with physical products.

1. Company Information

PRYDEN LLC
EIN: 98-1983814
8206 Louisiana Blvd NE Ste A 9305
Albuquerque, NM 87113
United States

Email: contact@pryyden.com
Phone: +1 (505) 646-9979
Website: pryyden.com

2. Products Covered

This Refund Policy applies to digital products sold through pryyden.com, including:

Nutrition education guides
Dietary fat guides
Carbohydrate guides
Protein guides
Balanced-meal guides
Food-label educational resources
Meal-planning resources
Nutrition worksheets
Downloadable PDF ebooks
Related digital educational content

Unless expressly stated otherwise, all products are digital.

No printed books, food, supplements, meal-delivery products, kitchen equipment, nutrition consultations, coaching sessions, or other physical products are included.

3. Digital Products

Digital products may be made available immediately or shortly after successful payment.

Once a digital product has been delivered, accessed, or downloaded, purchases are generally considered final except where:

This Refund Policy provides otherwise.
A technical delivery problem occurs.
The wrong digital product is supplied.
A duplicate or incorrect charge occurs.
A transaction was unauthorized.
Applicable law requires a refund, replacement, cancellation, or other remedy.

Nothing in this Policy excludes, restricts, or limits mandatory consumer rights that cannot legally be excluded.

4. Withdrawal or Cancellation Rights

Depending on the law applicable to a customer's purchase, certain withdrawal or cancellation rights may apply to digital content.

Where permitted by applicable law, those rights may cease once digital delivery begins if the customer has expressly requested or consented to immediate access and acknowledged that beginning delivery may affect or end an applicable withdrawal right.

Mandatory consumer rights will always be respected.

5. When a Refund May Be Available

You may contact us to request a refund or review if:

You were charged more than once for the same purchase.
You received a digital product different from the one ordered.
The supplied file is corrupted or cannot reasonably be opened.
A download or access link does not work.
You did not receive access after successful payment.
A technical problem on our side prevents access.
You were charged an incorrect amount.
A transaction was made without your authorization.
You purchased the wrong guide and have not yet accessed or downloaded it.
A refund, replacement, cancellation, or other remedy is required under applicable law.

Where appropriate, we may first attempt to resolve a technical issue by providing:

Corrected access.
A replacement download link.
A replacement file.
Reasonable technical assistance.

6. Change-of-Mind Refunds

Except where applicable law provides otherwise, we generally do not provide refunds when:

You simply change your mind after purchase.
You no longer want or need the guide.
You have already accessed or downloaded the digital content.
You expected a printed book.
You expected food, supplements, meal plans, or physical products to be included.
You do not personally like the writing style, examples, layout, or educational approach.
You expected a personalized diet or nutrition plan.
You expected guaranteed weight loss or body-composition changes.
You expected medical or clinical nutrition advice.
You expected a specific health result.

Nothing in this section limits mandatory consumer rights.

7. Technical Problems

If you experience difficulty downloading, accessing, or opening your digital product, please contact:

contact@pryyden.com

Where appropriate, we may:

Resend access information.
Provide a replacement download link.
Provide a replacement file.
Correct an account-access issue.
Provide reasonable technical assistance.

If a technical problem on our side prevents delivery and cannot reasonably be resolved, an appropriate refund or other remedy may be provided.

8. Reporting a Problem

We recommend contacting us within 14 days of purchase if you experience a delivery, access, payment, or technical issue.

This 14-day period is a recommended customer-service reporting period only.

It is not our response time and does not reduce, replace, or limit any longer mandatory consumer right that may apply.

9. How to Request a Refund or Review

Please contact:

contact@pryyden.com

Where available, include:

Your full name
Email address used for purchase
Order number
Product purchased
Purchase date
Description of the issue
Relevant screenshots or supporting information

10. Response Time

We aim to review and respond to refund requests and customer-service enquiries within a maximum of 2 business days, Monday through Friday, excluding public holidays.

Requests received during weekends or public holidays will begin to be processed on the next business day.

11. Duplicate Charges

If you believe you were charged more than once for the same purchase, please contact us.

Once verified, an unintended duplicate charge will normally be refunded to the original payment method.

12. Incorrect Digital Product

If you receive a digital product different from the one purchased, please contact us.

We will normally provide access to the correct product after verifying your order.

If the purchased product cannot be supplied, an appropriate refund or other remedy may be offered.

13. Unauthorized Transactions

If you believe a transaction was made without your authorization, please contact us promptly.

Nothing in this section limits rights available through your bank, card issuer, payment provider, or applicable law.

14. Approved Refunds

Approved refunds will generally be issued to the original payment method.

Once PRYDEN LLC submits a refund, the time required for funds to appear may depend on the customer's bank, card issuer, payment provider, or financial institution.

Third-party processing times are outside our direct control.

15. Educational Purpose

PRYDEN products provide general educational information about food and nutrition.

They do not constitute:

Medical advice
Clinical nutrition advice
Medical nutrition therapy
Diagnosis
Treatment
Dietetic consultation
Personalized dietary assessment
Professional healthcare services

16. No Individual Nutrition Plan

PRYDEN guides are designed for general adult education.

They are not individualized according to a person's:

Medical history
Body weight
Laboratory results
Medication
Allergies
Pregnancy status
Athletic requirements
Eating-disorder history
Clinical nutritional needs

17. Individual Needs Vary

Nutrition needs may vary substantially between individuals.

Factors may include:

Age
Activity level
Medical conditions
Pregnancy
Medications
Allergies
Food intolerances
Personal preferences
Cultural practices
Individual nutritional requirements

General educational information should not be interpreted as a personalized recommendation.

18. No Weight-Loss Guarantee

PRYDEN does not guarantee:

Weight loss
Weight gain
Fat loss
Muscle gain
Changes in body composition
Changes in appearance
Changes within a particular timeframe

Our guides focus on understanding food and everyday nutrition concepts rather than guaranteed body-change outcomes.

19. No Disease Claims

PRYDEN products are not intended to diagnose, treat, cure, prevent, or manage a medical condition.

Customers with medical or clinical dietary needs should seek advice from an appropriately qualified healthcare professional.

20. Dietary Fats

Our materials may discuss:

Saturated fats
Unsaturated fats
Oils
Spreads
Nuts
Seeds
Other familiar foods

This information is educational and should not be interpreted as a universal prescription regarding specific quantities for every individual.

21. Carbohydrates

Our carbohydrate content may discuss:

Starch
Sugars
Fibre
Wholegrains
Fruits
Vegetables
Other everyday carbohydrate foods

Individual dietary needs may vary.

22. Protein

Our protein guides may discuss both animal and plant sources, including:

Beans
Lentils
Tofu
Eggs
Fish
Dairy foods
Other familiar foods

PRYDEN does not prescribe one universal protein intake for every customer.

23. Balanced Meals

Examples of balanced meals are provided for educational purposes.

They are not rigid meal plans and do not require every meal or every customer's diet to look identical.

24. Food Labels

Nutrition labels and ingredient information can vary by:

Product
Manufacturer
Country
Serving size
Recipe
Product reformulation

Customers should always check the current label on the actual food product they purchase.

25. Food Allergies and Intolerances

PRYDEN cannot determine whether a particular food is safe for a customer's allergy or intolerance.

Customers should review product labels and, where appropriate, consult an appropriately qualified healthcare professional.

26. Pregnancy and Medical Conditions

Customers who are pregnant, breastfeeding, managing a medical condition, taking medication, or following a medically prescribed diet should not replace individualized professional advice with general information from a PRYDEN guide.

27. Eating Disorders and Restrictive Eating

PRYDEN products are not intended to diagnose or treat eating disorders or disordered eating.

Customers requiring support in this area should seek appropriately qualified professional assistance.

28. No Requirement to Track Every Meal

PRYDEN's educational approach does not require customers to count calories or track every meal unless expressly stated in a particular resource.

Our general focus is on understanding foods, variety, labels, and everyday meal choices.

29. No Guaranteed Health Outcome

Purchasing or using PRYDEN products does not guarantee:

Improved health
Lower cholesterol
Improved blood sugar
Improved blood pressure
Improved athletic performance
Weight change
Prevention of disease
A particular nutritional result

30. Third-Party Foods and Products

PRYDEN LLC does not manufacture third-party foods or grocery products.

We cannot guarantee their:

Ingredients
Nutrition composition
Allergen information
Availability
Quality
Safety
Pricing
Continued formulation

Customers should rely on current product packaging and manufacturer information.

31. Fraud and Abuse

PRYDEN LLC may refuse a refund request where there is reasonable evidence of:

Fraud
False information
Intentional abuse of this Policy
Repeated misuse of refund requests
Unauthorized redistribution
Attempts to obtain digital content without legitimate payment

Each request will be considered individually and subject to applicable law.

32. Mandatory Consumer Rights

Nothing in this Refund Policy excludes, restricts, waives, or limits any consumer right or legal remedy that cannot lawfully be excluded.

33. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes to our products, services, digital-delivery systems, business practices, or applicable requirements.

The current version will display its latest revision date.